Privacy Policy

Last Updated: 01.10.2024

1. Introduction

Welcome to Treatment Studio (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our writing software and services (“Service”). By using our Service, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Data

We may collect personal data that you provide directly to us when using our Service. This may include, but is not limited to:

  • Name
  • Email address
  • Contact information
  • Payment details
  • Any other information you choose to provide

2.2 Usage Data

We automatically collect certain information when you access and use our Service. This may include:

  • IP address
  • Browser type and version
  • Device information
  • Time and date of access
  • Pages viewed and actions taken within our Service
  • Any other diagnostic data

2.3 Third-Party Analytics and Cookies

We use third-party analytics tools to help us measure how you use our website. These tools collect information sent by your device or our Service, which helps us in improving our Service. We also use cookies and similar technologies to enhance your experience. You can set your browser to refuse cookies, but please note that some parts of our website may not function properly as a result.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, operate, and maintain our Service
  • To process transactions and manage your subscription
  • To communicate with you, including responding to your inquiries and providing updates
  • To improve and personalize our Service
  • To analyze usage and trends to better understand how our Service is used
  • To comply with legal obligations
  • To send you marketing communications, if you have opted in

4. Data Minimization

We are committed to collecting only the personal data that is necessary for the purposes outlined in this Privacy Policy.

5. Use of OpenAI, Anthropic and AssemblyAI APIs

Our Service utilizes third-party APIs provided by OpenAI, Anthropic and AssemblyAI. These APIs may process your data to generate content, provide suggestions, and improve the functionality of our software. By using our Service, you consent to the use of these APIs as part of our processing activities. We take appropriate measures to ensure that these third-party providers handle your data in compliance with applicable data protection laws.

OpenAI Terms and Policies

Anthropic Privacy Policy

AssemblyAI Privacy Policy

6. Confidentiality of Client Status

We understand the critical importance of maintaining confidentiality for our clients. Therefore, we commit to the following:

  • Data and documents provided by you will never be used to improve or influence the results provided to other users
  • Your personal data and documents will never be sold or transferred to third parties for commercial purposes.
  • We will never disclose your identity or reveal that you are a client of Treatment Studio unless explicitly authorized by you in writing.
  • All client interactions and data are treated with strict confidentiality. Your content remains fully private and inaccessible to other users on our platform.

7. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal data to third parties without your consent, except as described in this Privacy Policy. We may share your data with:

  • Service providers who assist in operating our Service, such as payment processors and cloud storage providers
  • Third-party analytics providers
  • Legal authorities if required by law or in response to valid legal requests
  • Third parties in connection with a merger, acquisition, or sale of assets, provided that they agree to abide by this Privacy Policy

We may also share anonymized or aggregated data that does not identify you with third parties for research or analysis purposes.

We ensure that all third-party service providers we engage comply with relevant data protection laws through contractual agreements and regular assessments.

8. Data Retention

We adhere to strict guidelines regarding the retention of your personal data and associated documents:

  • We will retain your personal data and uploaded documents only for as long as necessary to provide you with sufficient and accurate results or services.
  • Upon deletion of your account, all your personal data, uploaded documents, and associated information will be permanently and securely deleted from our systems.
  • All retained data and documents are securely stored with industry-standard encryption methods both in transit and at rest, ensuring the highest level of data protection.

9. Your Rights

You have certain rights regarding your personal data, including:

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request deletion of your personal data under certain conditions
  • The right to object to or restrict the processing of your data
  • The right to data portability

You also have the right to periodically review and update the information you provide to ensure its accuracy.

To exercise any of these rights, please contact us at info@treatmentstudio.ai.

10. User Accountability

You are responsible for ensuring that any personal data you provide is accurate and lawful. Any submission of third-party data must be done with appropriate consent or legal basis.

11. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:

  • End-to-end encryption for data in transit and at rest
  • Secure access controls, including multi-factor authentication
  • Regular security audits and vulnerability assessments
  • Data anonymization and pseudonymization where applicable

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

In the event of a data breach, we will notify affected users and relevant authorities as required by applicable laws.

12. International Data Transfers

Your data may be transferred to, stored, and processed in countries outside of your country of residence. These countries may have different data protection laws than those in your jurisdiction. We will take steps, including the use of Standard Contractual Clauses, to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable laws.

13. Opt-Out Mechanism

You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the emails or by contacting us directly. Additionally, you can opt out of certain data collection practices, such as cookies, through your browser settings.

14. Legal Basis for Processing

We process your personal data based on the following legal bases:

  • The necessity of the data for the performance of a contract with you
  • Compliance with legal obligations

15. Consent Management

You can manage your consent for different processing activities through your account settings or by contacting us directly. This includes withdrawing consent for marketing communications or opting out of certain data collection practices.

16. Regulatory Compliance and Data Access

Treatment Studio complies with all relevant data protection regulations and may grant access to your data for regulatory or legal purposes upon request from authorities, provided that such requests are legitimate and comply with applicable laws.

17. Children's Privacy

Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children under the age of 13. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such information promptly.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

19. User Consent

By using our Service, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy. Your consent is explicitly obtained through a checkbox when you sign up for our services.

20. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Treatment Studio (FZC)
Government of Sharjah
Sharjah Research Technology and innovationPark - Free Zone Authority
048-Block C VL07

Email: info@treatmentstudio.ai

This Privacy Policy is in accordance with the UAE's data protection laws, as outlined in the Federal Decree-Law No. 45 of 2021, and is designed to comply with international standards and best practices.